‍

CORONAVIRUS AND THE SAFETY OF OUR CLIENTS AND STAFF

In light of the ongoing Coronavirus (COVID-19) developments and government mandates, keeping our staff and clients safe is our absolute top priority.

How can we ensure a safe environment for you?

The steps we have implemented to deliver our in-person physical therapy and performance sessions to help ensure your safety are too numerous to list. Here are the most important actions we are taking:

• Wearing masks or facial coverings at all times. Staff will be wearing masks and clients will be asked to wear facial coverings. Clients should bring their own facial coverings with them.
• Cleaning and disinfecting regularly and thoroughly. We clean in between every client session, including changing any linens (pillow cases, towels, sheets, etc.) we use. We have intensified our cleaning and disinfecting procedures of all surfaces by increasing frequency and using CDC-approved sanitizing solutions. This involves the cleaning that each member of our team is responsible for, as well as a professional cleaning team that deep cleans the center weekly.
• Staggering appointments.  This will provide ample time for cleaning in between appointments, minimize client contact, and enable easier adherence to social distancing guidelines.
• Screening each client before appointments and canceling appointments for those who are experiencing any symptoms or who may have been exposed. We are contacting each client to ask about possible exposure, illness, and access to face coverings prior to attendance.  Additionally, clients will be asked to fill out a COVID-19 questionnaire, and have their temperature checked at each appointment.
• Requiring that clients use hand sanitizer and/or wash their hands.  We will request that every client do this upon entering and leaving the center.
• Educating every member of our team about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the CDC and the Occupational Safety & Health Administration (OSHA).
• Limiting traffic in the center by requesting that only clients enter.  Limiting the number of individuals who enter our facility to only those receiving services (when possible) will reduce risk of exposure and enable more effective social distancing.

Our mitigation planning is based on the latest CDC guidelines. We monitor our facilities to ensure our staff and clients are healthy. Anyone feeling any symptoms of illness will be asked to stay home until their symptoms subside. Our employees have also been educated on hand hygiene and universal precautions, and we are ensuring that we have adequate supplies in our facilities. We have reinforced best practices related to monitoring and protecting each other's health.

Additionally, to further mitigate the spread of viruses, we may schedule your appointment two weeks out to protect the health and safety of our other clients and staff if:

• You or anyone in your household have been to Level 2 and 3 destinations such as China, Japan, South Korea, Italy, or Iran in the last 14 days, or have knowingly been in close contact with anyone diagnosed with Coronavirus
• You are experiencing flu-like or upper respiratory symptoms, fever, cough, or shortness of breath

As a reminder, the most effective way to stay healthy is through best practices to minimize the spread of infectious disease. The CDC recommends the following to prevent illness:

• Avoid close contact with people who are sick
• Avoid touching your eyes, nose, and mouth
• Stay home when you are sick (cancellation fees are waived until further notice)
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
• Follow CDC’s recommendations for using a facemask
• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing